Refund policy

Our return policy depends on the type of product you've purchased:

- Made-to-order prints are made to your specifications and are not eligible for return or withdrawal, except in case of damage or defect. See "Prints — made to order" below.
- Other products (non-customized items) can be returned within 14 days of delivery. EU customers additionally have a statutory right of withdrawal under EU law — see "EU right of withdrawal" below.

Prints — made to order
All prints sold by Flower Print Shop are made to order in the size you selected at checkout. Because these are goods made to your specifications, they are exempt from the right of withdrawal under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), and are not covered by the return policy below.

If your print arrives damaged or with a defect, please contact us at info@ivantrip.com within 14 days of delivery with a photo of the issue, and we will arrange a replacement or refund.

Standard returns (non-customized products)
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ivantrip.com. If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the customer's responsibility, unless the item is defective or damaged. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ivantrip.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@ivantrip.com.

EU right of withdrawal
If you are located in the European Union, you have the statutory right to withdraw from your purchase of non-customized products within 14 days of receiving your last item, without giving any reason.

To exercise this right, contact us at info@ivantrip.com with your order number and a clear statement of your decision to withdraw. You must return the item(s) within 14 days of notifying us. Return shipping costs are your responsibility. We will issue a full refund within 14 days of receiving the returned goods, using the same payment method you used for the original purchase.

Standard Withdrawal Form
To: Flower Print Shop, Svarvargatan 1, 112 49 Stockholm, Sweden, info@ivantrip.com
I hereby give notice that I withdraw from my contract of sale of the following goods: [order details]
Ordered on: / Received on:
Name:
Address:
Signature (if submitted on paper):
Date: